JW service desk is a forum for all staff members, including tickets, which utilizes an efficient ticketing system. Users can expect remote assistance from a representative in real-time and technician dispatching for onsite resolutions. We can use our staff augmentation approach if needed to recruit, hire, and train Service Desk representatives or use internal staff to provide technical support specialists to help users with all IT questions and solutions. 
 

JW prioritizes extensive training in phone etiquette, customer service, and technical support to all team members guaranteeing continuity of intuitive assistance and speedy resolution. Our on-site technical support experts provide comprehensive troubleshooting and field a wide array of administrative questions with meticulous efficiency and unparalleled professionalism. Remote services offer administrative and over-the-phone repair guidance and technician dispatch with minimal wait and hold times.